General Terms and Conditions

Article 1 – Preamble

These general terms and conditions of sale apply to all contracts concluded between, on the one hand, Smart World srl, with its registered office at rue Maes 1A, 1050 Brussels, registered with the Crossroads Bank for Enterprises under number 0444.534.073 (hereinafter referred to as “Smart Rooms” or the “Service Provider”) and, on the other hand, any professional wishing to use a service offered for sale or rental via the online platform www.smartrooms.be (hereinafter referred to as “the Occupant”).

Smart Rooms: The Smart Rooms operating unit is located at 1A rue Maes, 1050 Ixelles. Email address: hello@smartrooms.be
The Occupant: any natural or legal person acting for professional purposes that fall, in whole or in part, within the scope of their commercial activity, particularly in the field of wellness. The Occupant declares to have full legal capacity.

Smart Rooms and the Occupant have come together to conclude a temporary rental agreement taking into account the particular circumstances described below.

The premises correspond to the provision of a room among others located at 1A rue Maes, 1050 Brussels, within the Smart Rooms space.

Each room is rented intermittently to different occupants. The Occupant expressly acknowledges that other users make use of the building and the services offered and accepts any potential constraints.

In this case, the Services are agreed to allow the Occupant to organize, under their sole and entire responsibility, for the duration chosen by the Occupant, their activity as a practitioner, coach or trainer in the wellness sector (hereinafter referred to as “the Activity”). Esoteric, mystical, sectarian or religious practices, as well as any act of prostitution, are refused.

The Occupant formally declares and guarantees Smart World srl:

That the Occupant’s activities are not prohibited by any Belgian or foreign law in force and do not constitute either an offense or a crime punishable by law or laws.
The Occupant acknowledges that Smart World srl has no power of investigation or verification of its activities and can, therefore, never be held responsible for the consequences that the client’s activities, actions or behaviors could entail.
The Occupant hereby releases Smart World srl from all liability and expressly authorizes it to report the Occupant to the competent authorities if Smart World srl conceives the slightest suspicion as to the legality of the Occupant’s activities, actions or behaviors.

ARTICLE 2 – Purpose

These terms and conditions of sale aim to define the contractual relationship existing between the Service Provider and the Occupant as well as the conditions applicable to any purchase made through the online platform www.SmartRooms.be.

These GTC apply to all service provisions concluded by Smart World srl with professional occupants or practitioners in the wellness field, regardless of the clauses that may appear on the Occupant’s documents, including their general purchasing conditions, and concern the following services: hourly rental of consultation and treatment rooms and equipped training spaces, i.e., the temporary provision of premises designated below within the building located at 1A rue Maes, 1050 Brussels.

Registration as a “member” via the online registration platform www.SmartRooms.be (registration and purchase of rental hours) implies unreserved acceptance by the Occupant of these general terms and conditions of sale. These will prevail over any other specific conditions not expressly agreed to by the Service Provider. In case of conflict between the Occupant’s general conditions and these, it is agreed that the latter will prevail. Smart World srl reserves the right to modify its terms of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Any order assumes prior consultation and express acceptance of the GTC by the Occupant.

The order placed on our online sales site is registered when the Occupant clicks on the ‘confirm my order’ button. From this registration, the Occupant is considered to have accepted, knowingly and without reservation, the prices, volumes and quantities offered for sale as well as the entirety of these general terms and conditions of sale. The Occupant receives an email confirmation of their order. The order is deemed accepted, and the contract concluded, only when the customer receives an email from us accepting their order.

ARTICLE 3 – Responsibility

The Occupant may not make any modifications, transformations or repairs, of any nature or importance, to the premises to which they will have access as part of the Activity, without the prior written agreement of Smart World srl.

In general, access to these premises and their occupation and use of the infrastructure and services offered must be done as a responsible person, and in strict compliance with the applicable internal regulations, which the Occupant declares to have read. These regulations include rules of good conduct designed to organize cordial relations between users of the premises, their operators and visitors. It also includes rules for respecting the equipment, spaces and rented hours.

The Occupant agrees to exclusively carry out their professional activity there and to ensure the tranquility of other Occupants of Smart Rooms, as well as its good reputation.

The Occupant will ensure compliance with the regulations applicable to their activity and to Smart Rooms, particularly the provisions applicable in terms of labor law. The Occupant will carry out their activities under their own responsibility and cannot under any circumstances engage that of Smart Rooms. Smart World srl reserves the right in this regard to terminate this agreement if it considers that the Occupant’s activity presents any risk or abuse for Smart Rooms, its occupants or its visitors.

The Provider’s obligation is an obligation of means, and cannot commit them to the result. If the Provider is no longer able to offer the services that had been ordered, they will immediately inform the Occupant, so that the latter can take all required measures.

The Provider’s commitment is limited to providing an equipped space. They are not responsible for the content addressed there and, as such, cannot be held liable for any indirect damages such as decrease in turnover, loss of profit or any increase in general expenses resulting from the implementation of teachings or practices that would be provided there. The care provided in Smart Rooms spaces does not replace a medical consultation.

In any case, the Provider is not responsible for the non-execution or poor execution of the contract attributable to the Occupant, resulting from an insurmountable and unforeseeable fact of a third party to the contract or in case of force majeure.

To be admissible, any remark must be made by them in writing via our review system, before the start of the Services.

After using the premises following the Activity in the location, the next Occupant will have the opportunity to leave a review on their condition and that of the infrastructure.

Smart World srl is only responsible for its own actions, Smart Rooms cannot under any circumstances be held responsible for any facts or actions of the Occupant resulting in particular from their activity. Smart Rooms never acts as an employee of the Occupant.

The Occupant agrees to hold Smart World srl harmless from any damaging consequences resulting from their presence in its premises and/or their activities.

The Provider does not guarantee the Occupant and disclaims all liability in the following cases:

theft, burglary, vandalism inside or outside the premises, all other criminal acts, and more generally any disturbances emanating from third parties;
interruption in the services of the building’s installations (water, electricity, and all other services) coming from either the administration, the concessionary service, or works;
accidents, repairs, and generally all other cases including force majeure;
accident occurring in the rented premises;
flooding of the rented premises by rainwater or other leaks;
malfunction of the Exivio access system, loss or forgetting of the digicode by the Occupant, loss of interior key sets.

The Service Provider will replace the lock and lost keys with an equivalent type, brand, and quality at the Occupant’s expense.

Smart World srl will, however, endeavor to remedy this within the limits of the possibilities and availability of the tradespeople called upon to intervene for repairs.

The Occupant cannot claim compensation in case of unavailability of access to the room.

The Occupant must personally deal with any damages they may suffer in the above situations and generally in all other fortuitous cases or force majeure, except for their own recourse against third parties; the Service Provider’s liability cannot be engaged in any case.

The Service Provider undertakes to carry out at its own expense, during the lease term, all compliance work, improvements, installations and constructions as well as all work that may be prescribed or come to be prescribed during the course of the lease by legislation or other regulations, particularly in matters of hygiene and safety, environmental protection, with regard to the activity carried out by the Occupant, so that the Occupant is never troubled in this regard.

The Service Provider commits to deliver to the Occupant the room in good repair and with the equipment mentioned on the site in good working order. The Service Provider must maintain the premises from a rental point of view and make all necessary repairs as well as all major repairs (such as those relating to large walls, windows, supporting walls and beams).

All other repairs related to equipment maintenance are covered under the professional furnished rental.

The Service Provider will insure against fire, floods, vandalism, and any other risk relevant to its status as a Service Provider.

The Service Provider is in no way responsible for the Occupants’ clients.

ARTICLE 4 – Training, Group Coaching, Conferences, etc.

The Occupant understands that Smart Rooms is a shared space as well as a venue that hosts training sessions, initiation days, and small group coaching for a maximum of about ten participants.

The hours of use for the spaces are as follows: Monday – Sunday 8am – 10pm
During these hours, Smart Rooms can rent its spaces to members for various temporary occupations.

ARTICLE 5 – Insurance

Smart World srl has insurance against the risk of fire, explosion, and water damage for all equipment belonging to Smart World srl (furniture, equipment, etc.) that Smart Rooms makes available to Occupants.

However, if the Occupant leaves on-site in a rented locker (or any other place) equipment or other personal property for the needs of their professional activities, they will ensure to insure them themselves, as Smart World srl assumes no responsibility for these goods.

The parties to this service contract mutually waive any recourse they may be entitled to exercise against each other for any damages they may suffer due to the occurrence of unfortunate events such as fire, water damage, theft or accidents, except for maintaining recourse against the perpetrator of gross negligence or intentional misconduct.

Smart World srl commits to subscribe to a comprehensive insurance policy containing fire insurance, water damage, storm damage for all equipment and furniture belonging to Smart Rooms, as well as a waiver of recourse insurance incorporating the Occupant. (If the Occupant is at fault for damage, the insurance will not turn against him/her). The waiver of recourse referred to above has no effect in case of intentional misconduct.

The Occupant declares to waive any recourse against Smart World srl for any prejudice and material or immaterial damage due to the use of the premises made available to them as well as to the various services that must be provided to them under these General Conditions.

Article 6 – Terms of Execution

These GTC cover the premises called Smart Rooms located in the building at 1A rue Maes in 1050 Brussels.

They consist of two spaces to choose from among those existing with respective areas (12m² and 15m² or 27m² when combined). The Occupant, practitioner or trainer chooses/rents according to their need and practice one of the rooms. The occupation of the room includes the furniture and supplies corresponding to the professional practice defined in the information form, filled out by the Occupant during registration.

To reserve a room at Smart Rooms, the Occupant must register on the site by filling out the information form and pay the annual registration fee. This applies to all Occupants. The form is sent to the site administrator who, by validating the Occupant’s registration, allows them access to the online room reservation platform.

Access to the reservation platform allows users to view and select available days and times for their practice on the online room schedule.

The Occupant can specify the chosen room, day(s), duration, and frequency of occupation. The Smart Rooms operation manual is automatically sent by email upon receipt of payment.

The Occupant may, in the premises made available by Smart World srl, conduct any commercial activity as described in Article 1, except for any activity that is dangerous, unsanitary, polluting, contrary to public order or morality, illegal, or that may cause any nuisance to Smart Rooms and/or its other occupants.

If a serious nuisance should occur during the rental period, Smart World srl would request the Occupant, by registered letter or email, to end this nuisance immediately. In case of refusal by the Occupant or in the absence of a response within one (1) month, Smart World srl has the right to terminate said contract with immediate effect.

Furthermore, Smart World srl reserves the right to claim damages resulting from this nuisance. Under no circumstances may the Occupant sublet the granted space that is the subject of this contract.

The agreement concluded between the Occupant and Smart World srl cannot be assigned by the Occupant to a third party without the express, prior, and written consent of Smart World srl. Likewise, the premises made available to the Occupant may not under any circumstances be rented or made available to a third party.

After each order placed on the site, the Occupant receives by email the instructions for access and operation of the spaces. The Occupant has no say in the recruitment of Smart Rooms practitioners or other Occupants, including those concerning the room they occupy intermittently.

The Occupant agrees to strictly respect the time allotted to them. The access hours for Smart Rooms offices are from 8:00 AM to 10:00 PM (end time of last consultation) from Monday to Sunday.

The Occupant must personally occupy the rented premises. Any occupation by a third party, as well as any subletting, is prohibited under penalty of contract termination unless expressly agreed by the provider.

The Occupant agrees not to transform the rented premises and equipment without the Provider’s agreement. The Provider may require the premises to be restored to their original state or keep the transformations made without the Occupant being able to claim compensation for the expenses incurred. The Provider has the right to demand, at the Occupant’s expense, the immediate restoration of the premises when the transformations jeopardize the proper functioning of the equipment or the safety of the premises or third parties.

The Occupant agrees not to register their offices at Smart Rooms without the Provider’s agreement.

It being expressly recalled that this rental has the character of a professional furnished rental limited in time and duration, the Occupant cannot, upon its expiration, invoke the rights and advantages arising from commercial property, which the parties voluntarily exclude from the scope of application of a commercial lease, given the precariousness of this occupation.

Indeed, as this occupation excludes any form of continuous rental, the Provider reserves the right to rent the property to whomever they see fit outside the periods when it will be contractually occupied by the Occupant, which the latter expressly accepts.

The acceptance of these conditions is agreed and accepted for each online room reservation. The Occupant agrees to consume a minimum quota of hours that they will determine according to their needs. They can take a quota of hours that they commit to consume within 3 months according to room availability. Unused hours are lost.

An overrun will result in additional billing based on the principle that each quarter-hour started is due.

This precarious occupation agreement is granted and accepted for an annual registration fee of €75 excluding VAT/year. This registration will be paid in advance by the Occupant at the time of the first reservation of the year. The Occupant will automatically receive an invoice by email and will be able to edit their invoice online.

These registration fees include charges related to the operation of the premises: local taxes, fire extinguisher inspection fees, electricity consumption for the duration of their practice at the center, water, as well as ancillary services for the proper functioning and cleanliness of the common areas: cleaning, toilet paper, soap, disinfectant gel…

In case of lack of transparency and quality of their services, the Provider is subject to immediate termination of their contract and access to the premises. At the end of their rental and use of the premises, the Occupant will ensure to take back the brought equipment or store it in the locker rented for this purpose and to return the equipment belonging to the premises to its original location. A plan of the equipment placement is displayed in each room.

The Occupant will ensure to respect the cleanliness of the premises. Any waste or object left by the Occupant or their patient/client, remaining after the Provider’s departure will be handled by the Smart Rooms cleaning team and billed accordingly.

The Occupant will ensure to protect the floors and carpets to avoid stains from oil, cream, candles, etc. The Occupant will be held responsible for any damage caused. In case the Occupant wishes to replace a broken or stained item, this work will be carried out by the Provider at the Occupant’s expense.

Before leaving, the Occupant will clean/disinfect their workspace as well as all objects touched during the Activity; disinfectant is provided.

The Occupant will make normal use of the supplies provided and will not take them away or use them outside the premises.

The Occupant agrees to allow visits, in case of sale, to the rented premises, two hours per day on working days.

For its part, the Provider is bound by the following main obligations: to ensure the peaceful enjoyment of the premises and to guarantee the tenant against defects that prevent its use, even if they were not known at the time of concluding the agreement.

Article 7 – Services and Prices

Registration as a member and rental of a workspace offered for sale are subject to a description established by the Provider on the website www.SmartRooms.be. The characteristics contained in the description established by the Provider are provided for strictly indicative purposes and are not contractually binding.

The services offered for sale are those listed on the site, with a description of their essential characteristics, on the day and at the time of consultation of the site by the Occupant, and within the limit of availability. The Provider makes all reasonable efforts to display the availability of services in real-time on the site but cannot be held responsible if a service is no longer available to fulfill the order. In case of unavailability of one of the ordered services, the Occupant will be informed and will have the possibility to either modify their order or cancel it.

The price of each product is displayed on the site in euros and excluding VAT. This price does not include the deduction of any discount or voucher granted to the Occupant. The Provider reserves the right to modify its prices at any time, but products/services will be invoiced based on the purchase price in effect at the time of the order.

The total amount of the Occupant’s order as displayed on the online registration platform www.SmartRooms.be before final validation is indicated in euros, including all taxes and other fees.

Annual registration fee: €75 excluding VAT including:

Access to the online booking calendar
Charges related to the operation of the premises: local taxes, fire extinguisher inspection fees, electricity consumption for the duration of their practice at the center, water, as well as ancillary services for the proper functioning and cleanliness of the common areas: cleaning, toilet paper, soap, disinfectant gel…

Additional services on request

Rental of a small locker €12 excluding VAT/month
Rental of a large locker €20 excluding VAT/month
Rental of an additional folding treatment table: €10 excluding VAT/table

For reference, the rental prices for a consultation room are:
Minimum purchase of 10 hours valid for 3 months

0 to 10 hours = €20/h excluding VAT
11 to 20 hours = €18/h excluding VAT
21 to 30 hours = €15/h excluding VAT
31 to 1000 hours = €14/h excluding VAT

Article 8 – Orders:

The Occupant who wishes to proceed with the rental of a workspace and other services via the online registration platform www.SmartRooms.be must:

complete fully and honestly the identification form submitted to them
acknowledge having read these general conditions and accepted them;
validate their order after having verified it; and
make the payment under the conditions provided.

The Service Provider cannot be held responsible for the consequences of communicating erroneous information.

The sale is deemed complete upon confirmation of acceptance of the Occupant’s order by the Service Provider, sent after receipt of payment under the conditions provided in Article 7 of these general terms of sale. A first confirmation message of receipt of a registration request for the platform offered by the Service Provider is sent by email to the address provided by the buyer at the time of their online order. Registrations (order placements) by telephone are not accepted.

The Service Provider reserves the right to refuse or cancel any order in case of an existing dispute with the Occupant, total or partial non-payment of a previous order, refusal of payment authorization by credit card from banking institutions or for any other valid reason. In this case, the Service Provider’s liability could not, under any circumstances, be engaged.

Article 9- Payment Methods:

Payment for purchases is made by Maestro, bank transfer or credit card (Visa or Mastercard) via the www.SmartRooms.be platform after completing the online registration form via the www.SmartRooms.be platform. Any absence of payment or partial payment must be understood as a cancellation of the order by the buyer.

A paid invoice (or an equivalent document) is automatically generated and sent by email to the Occupant after receipt of their full payment.

Article 10 – Cancellation:

Provided that it takes place at least seventy-two (72) hours before the start time of access to the premises, the Occupant is granted, on a commercial basis, the option to cancel their reservation without reason. The Occupant can then use their rental hours on another day within the limits of availability, respecting the validity of three (3) months from the date of purchase of the hours.

In the event of unilateral cancellation by the Occupant made less than seventy-two (72) hours before the start time of access to the premises, no termination fee is due, but any sums already received cannot be refunded.

In case of absence of the Occupant during their reservation, whatever the cause, including in case of force majeure, the sums received cannot be refunded.

In case of impossibility of access to the premises due to technical reasons attributable to the Service Provider, the latter undertakes to postpone the reservation hours at no cost. No compensatory indemnity can be demanded.

Article 11- Security

The Occupant, their patients/clients, and any person for whom they are responsible may not obstruct the common areas and traffic lanes, sidewalks, and others, which must remain accessible at all times.

Likewise, they may not hinder free access to emergency exits or fire safety installations.

If objects or goods were to hinder or prevent passage, Parabati srl would have the right to move them at the expense and risk of the Occupant to whom they belong or for whom they are intended.

Article 12 – Taxes and Duties

All taxes, duties, contributions, or charges of any kind, public or private (including SABAM and neighboring rights) due as a result of this agreement or due to the mode of occupation of the premises are and will remain entirely and exclusively the responsibility of the Occupant, to the discharge of Smart World srl.

Any Occupant wishing to use music for their activity must pay the fee to SABAM or another copyright management company, as Smart Rooms does not cover this expense.

Article 13- Internal Rules and Regulations

Smart Rooms has internal regulations that specify the terms of provision and use of services, equipment, spaces, and common areas. These regulations are an integral part of the general terms and conditions. By agreeing to these Terms and Conditions, the Occupant acknowledges having read them and agrees to adhere to them, despite any modifications that Parabati srl may have made subsequently.

Article 14 – Internet Access

Users can access Wi-Fi internet in the spaces. It is strictly forbidden to download music, movies, or any media governed by copyright law. Any legal action will be taken against the Occupant in question, who will bear the responsibility.

Article 15 – Intellectual Property

The Smart Rooms service is protected by intellectual property rights. All these intellectual property rights, as well as derivative rights and similar rights, belong exclusively to Smart World srl. These rights include, among others: copyright, trademark rights, computer program rights, design rights, technical or commercial know-how (non-patentable), methods, and concepts. The use of the service does not imply any transfer of these intellectual property rights to the Occupant. The Occupant agrees not to use and/or make modifications to the intellectual property rights described in this article without the prior authorization of the rights holders. The content of the site, including the underlying technology, may be protected by copyright, trademark law, or other intellectual property rights. The Provider authorizes the Occupant to place a simple link on their own site directly referring to the Provider’s site. However, any hyperlink referring to the site and using framing, in-line linking, or deep linking techniques is prohibited. In any case, any link must be removed upon simple request from the seller.

By registering for a training or event offered via the online registration platform www.smartrooms.be, the Occupant authorizes, free of charge and without geographical restriction, Smart World srl to use photographs and/or audio-visual material capturing their image that may have been taken or recorded during the training or event, as part of its commercial policy and promotion of its activities. In return, Smart World srl commits to respecting the integrity and dignity of the Occupant whose image will be reproduced or disseminated. The Occupant may withdraw their consent at any time.

Article 15 – End of Occupation

At the end of the occupation, regardless of the cause, the Occupant must leave the premises on the date and time of effect of either the notice or early termination.

In the event that the Occupant refuses to leave the premises at the end of the occupation, they may be forced to do so by a simple order from the competent Justice of the Peace of Ixelles and will be liable for compensation set at double the occupancy fee defined above.

Any breach of the obligations provided under these Terms and Conditions, any false declaration regarding the activity carried out by the Occupant may result in the automatic termination of services immediately after sending a registered letter, notifying the termination without notice or compensation.

The Occupant must immediately vacate the premises.

The services provided by Smart World srl will be immediately suspended without prior notice.

In addition, the Occupant will have to bear all costs, disbursements, and expenses resulting from this termination.

Article 16 – General Provisions

The explanatory words or phrases that appear in the headers of the various articles are only inserted to facilitate the reading of these general conditions. They are not part of the contract and do not define, limit, or describe in any way the scope or content of the article to which they relate. The Provider reserves the right to modify the Terms and Conditions and will communicate the new version to the Occupant via the website.

For more information on the management of personal data, please consult our Privacy Policy.

The nullity of a clause does not in any case entail the nullity of the other clauses or the entirety of these Terms and Conditions.

Article 17 – Applicable Law and Competent Jurisdictions

The parties undertake to attempt to resolve any dispute relating to the validity, interpretation, or execution of the contract through extra-judicial settlement, mediation, or judicial conciliation.

In case of failure of the alternative dispute resolution procedure put in place, only the courts of the judicial district of Brussels (Belgium) have jurisdiction.

These online terms of sale and the contract to which they are attached are subject to Belgian law.